Client Care Advisor

We are looking for an enthusiastic Client Advisor to join our team to deliver exceptional customer service and support to our clients. This role requires strong communication skills, attention to detail, and a passion for delivering excellent client experiences. Our ideal candidate is ready to work in a fast-paced environment, has experience in a veterinary setting (preferred) and be confident using computer CRM systems.

Your Responsibilities:

  • Serve as the primary point of contact for clients, addressing their inquiries and providing timely and accurate information
  • Build and maintain strong relationships with clients, ensuring their needs are met and expectations are exceeded
  • Assist clients in navigating our products and services, providing recommendations based on their specific needs
  • Collaborate with internal teams to resolve client issues or concerns in a timely manner
  • Maintain accurate client records and update client information as needed
  • Stay up-to-date on industry trends and developments to provide informed recommendations to clients
  • Meet or exceed sales targets by identifying opportunities for upselling or cross-selling products and services

For this role, you will have shifts at our Borough Green branch as well as the Sevenoaks branch. Shift patterns will look like the following:

  • Monday- Friday 9hr days including a 1hr unpaid lunch break
  • Shifts include 8am-5pm, 8.30am-5.30pm, 9am-6pm, 9.15am-6.15pm
  • Up to 1 in 4 Saturday morning shifts – 8.15am-12.15pm (These hours worked will be given back in the form of 4 hours off during the preceding/proceeding week (rota dependant))

We really hope to hear from you, for more information please reach out to us at or visit

About Pennard Vets

At Pennard Vets, every member of our team is an employee owner of the practice, committed to ensuring our service goes beyond the ordinary. We’re creating an environment that looks after the people that look after the pets. We’re 125 years old, and by operating in this way, we’ll continue to grow for the next 125 years, and beyond.