Do you have a passion for animals and love helping people? Are you looking to be a part of a supportive team where you can make a difference every day? If so, we’d love to hear from you!

About Us:

At our Maidstone clinic, we’re dedicated to creating a warm and welcoming environment for pets and their owners. We pride ourselves on delivering top-notch client service and exceptional animal care. As an independent and employee-owned practice, we value the contributions of every team member and are committed to fostering a collaborative and positive workplace.

About the Role:

As a Client Care Advisor, you’ll be the friendly face and voice of our hospital, ensuring that every client and pet feels cared for and appreciated. Here’s what your day-to-day will look like:

• Warm Welcome: Greet clients and their pets with a smile and assist them with check-ins and appointments.
• Effective Communication: Answer phones, respond to emails, and manage various communication channels with professionalism and empathy.
• Client Support: Provide clients with information about our services, procedures, and policies. Assist with insurance queries and pet health club information.
• Team Collaboration: Work closely with our veterinary and administrative teams to ensure a seamless experience for our clients and their pets.
• Organisational Skills: Keep our reception areas tidy and welcoming, ensuring everything runs smoothly.
• Proactive Problem Solving: Address client inquiries and concerns with a helpful and can-do attitude.

About You:

We’re looking for someone who is:

• Passionate about animals and providing excellent customer service.
• A great communicator with strong interpersonal skills.
• Organised and able to multitask in a busy environment.
• A team player who thrives in a collaborative setting.
• Eager to learn and grow within our practice.
• Familiar with basic computer skills and comfortable with office software.

The Perks:

• Employee Benefits: Access to a range of perks designed to support your well-being and professional development, including flexible working hours, professional growth opportunities, and more.
• £23,795 per annum

How to Apply:

If you’re ready to be a part of a fantastic team and make a positive impact on the lives of pets and their owners, we’d love to hear from you! Send us your resume and a brief cover letter explaining why you’d be a great addition to our team at careers@pennardvets.com

We can’t wait to welcome you to our Maidstone family!